> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How to create Audiences

This article explains the concept of audiences and provides a step-by-step guide on how to create one.

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### What are audiences?

Audiences are dynamic lists that allow you to segment your contacts. 

This segmentation allows you to send personalized communications to different contacts in your database.


### How to access Audiences?

To access Audiences, click on the “**Audiences**” option in the left-hand menu. This will display all the audiences you have created.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/3/2/3/13239d1250467e00/image_1xcpp6m.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/1/3/2/3/13239d1250467e00/image_1ukwurt.png)



### How to create an audience?

1. Navigate to the Audiences page as described above.

2. Click on “**New Segment**” in the top-right corner.

**Note**: the created Audience will be dynamic, meaning any new contacts and leads that meet the selected filter conditions will be automatically added to this audience.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/3/2/3/13239d1250467e00/image_1oc8v28.png)



### How to edit an Audience?

Step 1: **Name the Audience**.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/3/2/3/13239d1250467e00/image_u1bkn2.png)



Step 2: Apply filters. Use the filters you prefer, such as **Landing Pages, Tags, Sequence Status, Source, Qualification**, and/or **date range**. To access these, click on “Additional Filters”.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/3/2/3/13239d1250467e00/image_17wna9q.png)


You can filter contacts by:

**Landing Pages:** Click on the desired landing page to filter contacts associated with it.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/3/2/3/13239d1250467e00/image_1vk5x27.png)



**Sequence State**: Filter contacts based on their status in your sales sequence.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/3/2/3/13239d1250467e00/image_zbmj1e.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/1/3/2/3/13239d1250467e00/image_24c77.png)


**Qualification**: Choose from various qualification options:
* Not Qualified
* Subscriber
* Lead
* Marketing Qualified Lead
* Sales Qualified Lead
* Opportunity
* Client
* Evangelist
* Other


![](https://storage.crisp.chat/users/helpdesk/website/-/1/3/2/3/13239d1250467e00/image_16vzogl.png)


After setting your desired filters, click on “**Create a New Segment**”.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/3/2/3/13239d1250467e00/image_1ykrr7c.png)


If you have any questions, you can contact our team via email ou through the **live chat** available on Closum.